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27 Jun 2022, 16:03 GMT+10
An Exchange Server database may not mount when it is inconsistent, corrupt, or damaged. You can check the database status by using the Eseutil /mh
The database may also fail to mount due to the following reasons:
However, some other factors could also prevent you from mounting the Exchange Server database. For instance:
In such cases, when you try to mount the Exchange Server database, you may encounter the following error in the Exchange Management Shell or EAC.
Failed to mount database 'Mailbox Database.'
Mailbox Database
Error:
Exchange is unable to mount the database that you specified. Specified database: DatabaseGUID; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005,ec=-2147467259).
Also, an event is logged in the Application log with Event ID 9519 or Event ID 9518.
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9519
Date: date
You will also notice performance issues, and it may take longer to sign in to the server and computer to apply the settings.
In this guide, we have shared a few methods that you may follow to resolve the error 0x80004005 in Exchange Server and mount the database.
Follow these methods to resolve the error 0x80004005 that appears when you try to mount an Exchange database.
Login to your Domain Controller with an administrator account or user account that has administrative rights, and then follow these steps:
Now try mounting the database and check if it mounts or still displays Event ID 9519 and error 0x80004005.
In Exchange Server 2016 and 2019, follow these steps to fix the Active Directory configuration and resolve the error 0x80004005 in Exchange Server.
cd F:/ (if using CU ISO)
cd C:Program FilesMicrosoftExchangeV15Bin
Setup.exe /PrepareAD /IAcceptExchangeServerLicenseTerms_DiagnosticDataOFF
In Exchange Server 2013, follow these steps to prepare Active Directory:
cd F:/
Setup.exe /PrepareAD /OrganizationName:'
In Exchange Server 2010 and 2007, you can follow these steps to learn how to prepare Active Directory.
You may also use the following command in Exchange 2007 or 2010 to prepare AD.
After performing this, restart the server and try mounting the database. It should mount now. However, if the database still doesn't mount, you may need to move mailboxes from the database to the new database copy.
For this, you will need an Exchange recovery software.
An Exchange recovery tool, such as EseUtil or Stellar Repair for Exchange, can help you recover an Exchange database that does not mount or is corrupt.
With EseUtil, you can use the following commands to try to recover the database and mount it.
Eseutil /mh (Check the database state)
Eseutil /r (Soft Recovery)
Eseutil /p (Hard Recovery)
Hard Recovery is not recommended as it recovers the database by purging irrecoverable mailboxes. This can lead to data loss.
Instead, use the Exchange recovery software — Stellar Repair for Exchange — to restore user mailboxes from corrupt or damaged Exchange databases to a mounted database on your live Exchange Server. You may also export them directly to Office 365 tenant or save them as PST files.
The steps are as follows:
After restoring the mailboxes, users can access their mail items and email account in Outlook and send/receive messages.
When the database dismounts due to inconsistencies, corruption, or any other reason, users having their mailboxes in the database cannot access their emails or send/receive new messages. In such a critical situation, you need to act swiftly to resolve the issue with the database and mount it to Exchange Server (Check how to change DNS Server). However, if the database doesn't mount even after recovery or displays the error 0x80004005 when you try to mount it, follow the solutions discussed in this guide to resolve the error and mount the database.
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